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What should I do if my application has an outage?

Outage number

At Digital Impact we understand how important it is that your applications keep working without a hitch. Should you run into an outage anyway, we are ready to help you as quickly as possible.

In the event of an outage in your application, you can contact our outage service directly. You will find our outage number in the product description on your invoice. Calling that number puts you straight through to one of our support staff, who will help you further.

Depending on the level of the agreed SLA, this number is available 24/7 or during office hours. For the specifications of the various SLA levels, see the SLA specifications page.

Did not find your question?

Start with a ticket

Do you have a question or a problem? Create a ticket. That way we have the full picture right away and can get to work quickly.

Is your question urgent?

Create a ticket first, then call our service desk. We will prioritise your ticket right away.

010 669 07 55