Service Level Agreement (SLA)
Do you have an SLA? Read about the agreements here.
What is a Service Level Agreement (SLA)?What is a Service Level Agreement?A Service Level Agreement, also known as an SLA, is an agreement between the customer and the supplier that sets out exactly w...What should I do if my application has an outage?Outage numberAt Digital Impact we understand how important it is that your applications keep working without a hitch. Should you run into an outage anyway, we a...SLA specificationsDigital Impact offers three different SLA levels: basic, extended and maximum. On this page you will find the specifications of the various levels. Should you h...
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