SLA specifications
Digital Impact offers three different SLA levels: basic, extended and maximum. On this page you will find the specifications of the various levels. Should you have questions about your current Service Level Agreement or want to change it, get in touch through the contact form.
In urgent cases you can report availability, integrity and operational disruptions as well as urgent changes to the outage number of Digital Impact. You will find that phone number in the product description on your invoice.
| Service Level Agreement (SLA) | Basic | Extended | Maximum |
|---|---|---|---|
| Availability monitoring | |||
| Daily backup | |||
| Server updates | |||
| Hardware check | |||
| Automatic security and integrity check | |||
| Availability disruption | Office hours | 24/7 | 24/7 |
| Integrity disruption | Office hours | 24/7 | 24/7 |
| Operational disruption | Office hours | Office hours | 24/7 |
| Urgent change | Office hours | Office hours | 24/7 |
| Multiple backups | |||
| Off-site backup | |||
| Availability reporting | |||
| Non-standard server configuration | |||
| Version control of the source code | |||
| Security configuration and security facilities reporting | |||
| Option to record agreements on the processing of personal data | |||
| Periodic security check of the server configuration | |||
| Optional backup on your own server | |||
| Data storage on two different systems |