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Lost your two-factor authentication (2FA) code

Have you lost access to your authenticator app, or can you no longer generate the 2FA code? No worries, we are happy to help.

To protect your account, 2FA is mandatory. If you no longer have access to your authenticator app (for example because your phone was lost or wiped), we can reset your 2FA so you can set it up again through the regular configuration procedure.

Contact our support department

Send a message to our support department by creating a ticket with the button below. Please include the username of your account. Our support team will take your request from there.

Did not find your question?

Start with a ticket

Do you have a question or a problem? Create a ticket. That way we have the full picture right away and can get to work quickly.

Is your question urgent?

Create a ticket first, then call our service desk. We will prioritise your ticket right away.

010 669 07 55